Frequently Asked Questions
Everything you need to know about Hubbard comfort and quality.
Our shoes are engineered for 'uncompromising comfort,' featuring premium European leathers, soft glove-leather linings, and replaceable Vibram soles designed for all-day wearability.
Our shoes are engineered for 'uncompromising comfort,' featuring premium European leathers, soft glove-leather linings, and replaceable Vibram soles designed for all-day wearability.
How do I determine the correct size for my shoes?
Samuel Hubbard shoes generally run true to size. We recommend ordering your standard dress shoe size. If you are between sizes, we suggest sizing down by a half size as our leather will naturally mold to your foot.
What is your return and exchange policy?
We offer free returns and exchanges on all unworn items within 30 days of purchase. Items must be in their original packaging and in resalable condition to qualify for a full refund.
Can Samuel Hubbard shoes be resoled?
Yes, many of our classic styles are designed with a Goodyear welt or specific construction that allows them to be resoled by a professional cobbler, extending the life of your investment.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your pair sooner.
How should I care for my leather shoes?
To maintain the quality of the leather, we recommend using a high-quality leather cream or conditioner and storing them with cedar shoe trees to maintain their shape and absorb moisture.